The complete guide: Upgrade from Hipchat Cloud to Stride

All the deets you need to upgrade from Hipchat Cloud to Stride.

It takes just 3 steps...

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Learn your moving date

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Get ready

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Hit your stride


Learn your moving date

We are in the process of upgrading Hipchat Cloud teams to Stride. Let us know if you're ready to upgrade your team now.

If you're an admin of a Hipchat Cloud team, keep an eye out for an email coming from yours truly informing you about your upcoming scheduled upgrade. We will then give you all the information you need to upgrade smoothly.

Get ready to upgrade

We'll do all the heavy lifting for you—all your Hipchat teammates, rooms, chats, and files will be there waiting for you in Stride. No need to lift a finger.

Your teammates will all receive both an email and an alert in Hipchat letting them know about the upgrade and giving them the information they need to prepare. We'll also give everyone an email reminder and alert in Hipchat both one day and 30 minutes beforehand.

Get ready by downloading Stride apps now and using these moving day posters for your office!

Hit your stride!

When your upgrade time comes, just head to Stride, and log in with the same credentials you used for Hipchat. Every conversation you had and file you shared will be there waiting for you.

And of course there will be new things to explore. When you're ready, try out Actions and DecisionsStride Meetings, and Focus Mode. These are just some of the new things we've been cooking up. Check out what you'll ❤️ in Stride.


FAQ: Upgrading to Stride

How will my team be informed about moving to Stride?

We are currently in the process of upgrading Hipchat Cloud teams to Stride. If you're an admin of a Hipchat Cloud team, keep an eye out for an email coming from us informing you about your upcoming scheduled upgrade.

Your teammates will receive both an email and an alert in Hipchat letting them know about the upgrade and giving them the information they need to prepare. We'll also give everyone a reminder one day and 30 minutes beforehand.

If you don't think you're the right person to move your team, please contact our support team.

Can I demo Stride before upgrading my team from Hipchat Cloud?

If you’re eager to try Stride before you’re invited to upgrade, feel free to create a new Stride team now! However, please use this as a sandbox environment as we will not be able to move any data from your Hipchat team over to that account, and your data from your sandbox account will not follow you when you upgrade from Hipchat.

How do I move my team from Hipchat Cloud to Stride?

To have the best experience, we'll send you an invitation via email to upgrade your team when the time is right. All of your rooms, teammates, files, custom emoticons, and message history from Hipchat Cloud will be in Stride waiting for you, just as you left it.

If you want to upgrade to Stride now, let us know here.

After your move, just log into Stride with the same credentials you used in Hipchat Cloud. You won't be able to use Hipchat Cloud for messaging, but you can continue to use it to get integration notifications while you get your apps installed and configured in Stride.

What information will be moved to Stride?

We'll move all of your teammates, rooms, files, custom emoticons, and message history over to Stride for you so your team won't miss a beat. We'll also send an email to your Hipchat Cloud teammates with information about your upcoming move and any resources they might need to get going in Stride as quickly as possible.

What information will not be moved to Stride?

Items that will not be moved over to Stride are audit logs, site avatars, and user preferences like @mention names. If you changed your profile picture in Hipchat, your avatar may be missing from migrated messages. Also, @mention names in migrated messages are not clickable.

If you have any other questions about your migration experience, please contact our support team.

Where does my team download new Stride apps?

Download Stride on Mac, Windows, Linux, iOS, and Android.

What if I don't want to move my team to Stride?

We love Hipchat Cloud, too—it has given us years of experience.

We built Stride with you in mind, including the features you love in Hipchat Cloud and so much more. In the future, all Hipchat Cloud teams will be encouraged to move to Stride.

What if I want to move back to Hipchat Cloud?

You are welcome to continue to use your Hipchat Cloud instance until you upgrade. After upgrading, Hipchat Cloud will remain in 'read-only' mode so that you can reference your API configuration in Hipchat Cloud and receive integration notifications for those that are not yet in Stride.

You will not be able to move your data back to Hipchat Cloud.

How can I export my Hipchat data?

We will make sure all your rooms, teammates, files, custom emoticons, and message history are moved to Stride. If you would like to download your Hipchat history data, reach out to our support team.

My Hipchat was set to only retain the last 75 messages. Why don't I see my conversation history in Stride?

Conversations move fast! If you have this retention setting, your conversation history will not be ported over from Hipchat, and you'll be able to start with a clean slate in Stride.

I am an admin of a Jira or Confluence Cloud instance. Should I also expand to Stride?

Advantages of expanding to Stride include shared user bases across products for simplified user management, shared billing for one-stop payment info, and the ability to administer all your products from the same admin portal. Your admin capabilities for Stride will match what you can do for Jira/Confluence Cloud. 

How do I expand my Jira or Confluence Cloud instance with Stride if I am upgrading my team from HipChat Cloud?

After you've upgraded to Stride, you can add a new Jira or Confluence instance to your Atlassian Cloud site.

If you already have a Jira or Clonfluence Cloud instance, you can add a brand new Stride instance to your Atlassian Cloud site.

If you want to connect an existing Jira or Confluence Cloud instance and an upgraded Stride instance, please contact our support team.

 

I am on an annual billing plan on Hipchat. Can I do that on Stride?

Yep! Stride supports both monthly and annual billing.

Is MSI available for Stride?

The MSI installer is not yet available for Stride, however, the Stride app does not require users to have elevated permissions in order to install it.